Gillian's Jewellery

Gillian's Jewellery is a jeweller based in the Chase Shopping Centre in Forest Hill, in Melbourne's east, run by owner San and a small team. The business is explicitly structured around four core services — jewellery repairs, jewellery remodelling, jewellery restoration, and custom-made design — alongside buying and selling second-hand pieces, rather than being a pure retail operation. Reviewers describe bringing in jewellery with wear-related damage, including an engagement ring that had grown dangerously thin after roughly 25 years of daily wear, and having it remade to its original form but strengthened for continued use. Other customers describe custom commissions, such as a family tree pendant designed to complement an existing piece. The store frames its work around the idea that jewellery carries personal memory, and that repairing, remodelling or restoring a piece — rather than simply replacing it — preserves that sentimental value. Staff are described by reviewers as knowledgeable, patient and genuinely engaged with each customer's story rather than focused purely on making a sale. For anyone in Melbourne's eastern suburbs with a worn, damaged or sentimental piece of jewellery that needs repairing, remodelling or restoring, Gillian's Jewellery lists this kind of work as a stated part of what it does, not just selling new pieces.