Mr & Mrs Fix

Mr & Mrs Fix is a device repair shop in Neutral Bay, on Sydney's lower north shore, best known for phone, computer and electronics repairs handled by a technician customers refer to as Audi. Alongside its core smartphone, laptop and tablet work, the shop's published service list explicitly includes watch repairs as one of its named offerings. That watch capability is backed by a specific customer account: one reviewer describes Audi as "an absolute legend" who "persisted in repairing my Apple Watch" and worked methodically to find and fix the root cause of the fault, getting the watch back to normal working order. It's a smaller part of the business than its phone and computer repair work, but it's a concrete, positive result rather than an incidental mention. The shop's broader reputation, built across many reviews, is for patient, honest troubleshooting — technicians who explain what's actually wrong rather than pushing an unnecessary fix, and who have, in at least one case, advised a customer against paying for a repair that wasn't worth the cost. For Neutral Bay locals, Mr & Mrs Fix functions primarily as a general device repair shop, but one with demonstrated willingness and skill to take on a smartwatch repair when the standard phone and computer queue doesn't cover what a customer needs fixed.